Privacy Policy

Who we are and what this policy covers

DashSkins LLC ("DashSkins", "we", "us") is a limited liability company registered in the State of New Mexico, United States, at 1209 Mountain Road Northeast, STE R, Albuquerque, New Mexico 87110. This policy explains what we do with the personal information we receive through this website, dash-skins.com, and through our direct contact channels: e-mail at contact@dash-skins.com and our support line, +1 (979) 378-6451, for phone calls, text messages (SMS) and WhatsApp.

Accounts, listings, payments and transactions on our platforms are governed by the terms and privacy policy published on each platform: dashskins.com.br/privacy and dashskins.gg. Those documents apply to your platform account; this policy applies to this website and to the contact channels listed above. Where a platform policy and this policy both describe the same processing, the platform policy prevails for that platform.

Information we collect

When you visit this website

This website has no user accounts, no contact forms, no cookies and no analytics. Our hosting provider (Cloudflare) records standard server logs, such as your IP address, browser type and the pages requested, to serve the site and protect it against abuse. We do not use those logs to identify you.

When you contact us

• E-mail: your e-mail address, the content of your message and any attachments.
• Phone calls: your phone number, the date, time and duration of the call and, if you leave one, your voicemail recording.
• Text messages (SMS) and WhatsApp: your phone number, the content of your messages and attachments, the date and time of each message and, on WhatsApp, the profile name you chose. We also keep a record of when and how you agreed to receive messages from us (your opt-in) and of any request to stop (your opt-out).
• Information you volunteer to help us resolve your request, such as your name, the platform account you are asking about or an order reference.

How we use it

• To answer your request and provide support.
• To confirm your identity when a request concerns a platform account or a payment.
• To send you the messages you asked for, such as a follow-up on your support request.
• To keep the records that accounting, tax and consumer-protection laws require us to keep.
• To prevent fraud, abuse and security incidents.

We do not use these channels to send marketing. You will only receive text messages from us in connection with a conversation you started or a request you made.

Text messaging (SMS) program

When you text our support line or ask us to text you, you take part in the DashSkins LLC Support Messaging program, run by DashSkins LLC. These are customer-care messages: replies to your questions, and confirmations or updates on a request you made.

• How you opt in: by sending a text message to +1 (979) 378-6451, or by asking us to text you during a support conversation by phone, e-mail, chat or WhatsApp. Consent to receive text messages is never a condition of buying anything from us.
• Message frequency varies with your conversation. Typically a few messages per request.
• Message and data rates may apply. Your carrier's standard rates for text messages are charged to you.
• How you opt out: reply STOP to any message. You will get one confirmation and then no further texts until you contact us again. You can also e-mail contact@dash-skins.com.
• Help: reply HELP to any message, e-mail contact@dash-skins.com or call +1 (979) 378-6451.
• Carriers are not liable for delayed or undelivered messages.

The full terms of the program are in our Terms of Service.

Who we share information with

We never sell personal information. We share it only:

• With service providers that act on our behalf and only to provide the service: the telecommunications platform that routes our calls and text messages (Twilio), WhatsApp (Meta) when you contact us there, our e-mail and hosting providers, and the internal tools our support team uses to be notified of your messages. They are bound to confidentiality and may not use your information for their own purposes.
• When the law requires it, such as a court order or a lawful request from a public authority.
• In a corporate transaction, such as a merger or sale of assets, subject to this policy.

How long we keep it

Support conversations, call records and voicemails are kept for as long as needed to handle your request and then for the period required by our legal, accounting and dispute-resolution obligations. Records of your opt-in and opt-out are kept for as long as needed to honor your choice. Server logs are kept for a short period for security.

Your choices and rights

You can stop text messages at any time by replying STOP. You can ask us to access, correct or delete the personal information we hold about you by writing to contact@dash-skins.com. Depending on where you live, data-protection laws (for example the GDPR in Europe, the LGPD in Brazil or state laws in the United States) may give you additional rights; we will honor them as they apply. We may ask you to confirm your identity before acting on a request.

Security

We protect the information we hold with technical and organizational measures appropriate to its sensitivity, including access restricted to the people who need it and encrypted connections with our service providers. No system is perfectly secure, so please do not send us passwords, card numbers or other secrets by text or e-mail.

Children

This website and our support line are not directed at children under 13, and we do not knowingly collect their information. You must be 18 or older to opt in to our text messaging program.

International transfers

We are located in the United States and our service providers may process information in the United States and in other countries. By contacting us you understand that your information will be processed there under this policy.

Changes to this policy

When we change this policy we update the effective date at the top of this page. Material changes to the messaging program are also announced by text to people enrolled in it.

Contact