Privacy Policy

Who we are and what this policy covers

DashSkins Technologies LLC ("DashSkins", "we", "us") is a limited liability company registered in the State of Delaware, United States, at 8 The Green, STE R, Dover, Delaware 19901. This policy explains what we do with the personal information we receive through this website, dash-skins.com, and through our direct contact channels: e-mail at contact@dash-skins.com and our support line, +1 (979) 378-6451, for phone calls and WhatsApp.

Accounts, listings, payments and transactions on our platforms are governed by the terms and privacy policy published on each platform: dashskins.com.br/privacy and dashskins.gg. Those documents apply to your platform account; this policy applies to this website and to the contact channels listed above. Where a platform policy and this policy both describe the same processing, the platform policy prevails for that platform.

Information we collect

When you visit this website

This website has no user accounts, no contact forms, no cookies and no analytics. Our hosting provider (Cloudflare) records standard server logs, such as your IP address, browser type and the pages requested, to serve the site and protect it against abuse. We do not use those logs to identify you.

When you contact us

• E-mail: your e-mail address, the content of your message and any attachments.
• Phone calls: your phone number, the date, time and duration of the call and, if you leave one, your voicemail recording.
• WhatsApp: your phone number, the content of your messages and attachments, the date and time of each message and the profile name you chose.
• Information you volunteer to help us resolve your request, such as your name, the platform account you are asking about or an order reference.

How we use it

• To answer your request and provide support.
• To confirm your identity when a request concerns a platform account or a payment.
• To send you the messages you asked for, such as a follow-up on your support request.
• To keep the records that accounting, tax and consumer-protection laws require us to keep.
• To prevent fraud, abuse and security incidents.

We do not use these channels to send marketing. You will only hear from us in connection with a conversation you started or a request you made.

Who we share information with

We never sell personal information. We share it only:

• With service providers that act on our behalf and only to provide the service: the telecommunications provider that routes our calls, WhatsApp (Meta) when you contact us there, our e-mail and hosting providers, and the internal tools our support team uses to be notified of your messages. They are bound to confidentiality and may not use your information for their own purposes.
• When the law requires it, such as a court order or a lawful request from a public authority.
• In a corporate transaction, such as a merger or sale of assets, subject to this policy.

How long we keep it

Support conversations, call records and voicemails are kept for as long as needed to handle your request and then for the period required by our legal, accounting and dispute-resolution obligations. Server logs are kept for a short period for security.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you by writing to contact@dash-skins.com. Depending on where you live, data-protection laws (for example the GDPR in Europe, the LGPD in Brazil or state laws in the United States) may give you additional rights; we will honor them as they apply. We may ask you to confirm your identity before acting on a request.

Security

We protect the information we hold with technical and organizational measures appropriate to its sensitivity, including access restricted to the people who need it and encrypted connections with our service providers. No system is perfectly secure, so please do not send us passwords, card numbers or other secrets by message or e-mail.

Children

This website and our support line are not directed at children under 13, and we do not knowingly collect their information.

International transfers

We are located in the United States and our service providers may process information in the United States and in other countries. By contacting us you understand that your information will be processed there under this policy.

Changes to this policy

When we change this policy we update the effective date at the top of this page.

Contact